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Technical Support Engineer - TSE2015

A Technical Support Engineer is responsible for the following:

Job Description

  • Candidate will be providing support to Druva’ s products.
  • Will be providing Tier 2 support to clients across US, Europe, APAC.
  • High availability over phone and emails.
  • Should be able to understand and resolve technical issue and report back on the same.

Requirement

  • Excellent written and verbal communication skill.
  • Basic Operating System concepts.
  • Experience in troubleshooting Windows, Linux Servers.
  • Good understanding of Active Directory (installation, configuration, troubleshooting).
  • Networking (basic concepts and troubleshooting).
  • Performance troubleshooting (Server/Storage).
  • Good understanding of Storage concepts (SAN, NAS, DAS, RAID).

Location – Pune, India

Experience – 3 to 6 years

Please send your resume to jobs@druva.com. Please indicate the position you are interested in and your full name on the subject line (e.g. “Technical Support Engineer-TSE2015 – Your Name”).